Customer Services

 

Comprehensive Customer Services

The Customer Service Department currently deals with 2,525 customers.

Accordingly, customer service is responsible for all customer queries from hospitals, government health departments, Ministry of Health, pharmacies, and supermarkets.  This service is available to all Al-Haya customers.

 

Telephones and Fax Lines

The Company has extensive telephone and fax lines in all regions.  These assist in ensuring their orders are processed quickly and efficiently.  Customers can contact the regional branches to ascertain the status of their order at any time.

Senior management have been instructed to keep in close contact with the customers, either by telephone or by visiting customers whenever possible.

Credit Facilities

The Company has simplified the process of customer’s opening credit accounts.  This applies to all regions.  There is a Customer Committee Body set up in each region.  Its function is to evaluate the credit status of individual customers.  It has the authority to increase the customer credit limits, if the need arises. This credit accounts for customers upto 120 days.

Deliveries

Company policy is to make deliveries within 12 to 24 hours and deliveries to more distant areas between 24 and 48 hours.

Emergency deliveries to hospitals can be made within a few hours.